Shipping Policy

Thank you for choosing M/S PACKSLICES LLP ( www.packslice.in ) as your preferred marketplace for fresh meat, chicken, and fish. We are dedicated to providing you with a seamless and reliable shipping and delivery experience. Please take a moment to review our Shipping and Delivery Policy to understand our processes and procedures. Shipping and Delivery Information Delivery Area: We currently offer delivery services to customers within the [insert delivery area or region]. Please note that delivery may not be available to all areas, and we reserve the right to decline or cancel orders based on the delivery address.

Shipping and Delivery Method: We partner with reputable shipping and delivery carriers to ensure that your order is delivered in a timely and efficient manner. The shipping and delivery method and estimated delivery time will be displayed during the checkout process on our website. Please note that delivery times may vary depending on factors such as location, weather conditions, and carrier delays.

Shipping and Delivery Fees: Shipping and delivery fees may apply to your order, and they will be displayed during the checkout process on our website. The fees may vary depending on the order value, weight, and delivery location. Any applicable taxes or additional charges will also be clearly displayed during the checkout process.

Delivery Requirements: It is your responsibility to provide accurate and complete delivery information, including the correct shipping address and contact details. Please ensure that someone can receive the delivery at the designated address during the scheduled delivery time. Suppose the delivery cannot be completed due to incorrect or incomplete address information, absence of a recipient, or failure to provide access to the delivery location. In that case, the order may be returned to us, and additional fees may apply for re-delivery or order cancellation.

Order Tracking: We may provide order tracking information, such as a tracking number or link, to allow you to track the status of your shipment. Please note that tracking information may not be available for all shipping and delivery methods, and delivery updates may be subject to carrier availability.

Freshness Guarantee: We take utmost care in ensuring that our products are fresh and of the highest quality. We follow strict hygiene and temperature control measures during packing and transportation to maintain product freshness. However, please note that perishable items, such as meat, chicken, and fish, are subject to natural deterioration and may require proper storage upon delivery to maintain their freshness. We recommend refrigerating or freezing the products immediately upon receipt and following recommended storage guidelines. Delayed or Missing Deliveries: If there are any delays or issues with your shipment, please contact our customer support team as soon as possible. We will make reasonable efforts to resolve the issue and ensure the timely delivery of your order.

However, please note that we cannot be held responsible for delays or issues caused by factors beyond our control, such as weather conditions, carrier delays, or incorrect or incomplete address information provided by the customer. Delivery of Incorrect or Damaged Items: If you receive an incorrect or stale product, please contact our customer support team within 1 hour of receiving the order. We may require you to provide evidence of the issue, such as photographs or other documentation. We will make reasonable efforts to resolve the issue, which may include the replacement of the incorrect or stale product or refunding the purchase price, including any applicable taxes and shipping and delivery fees, to the original payment method used for the purchase. Changes to Shipping and Delivery Policy: We reserve the right to update or modify our Shipping and Delivery Policy at any time, without prior notice. Any changes to this policy will be effective upon posting on our website. You must review this policy periodically for any updates or changes. Your continued use of our website after any modifications to this policy constitutes your acceptance of the changes.

Regards,

Team PackSlices LLP